Effective Date: [9 May 2026]
Order Cancellation
Orders may be cancelled before dispatch. Once shipped, cancellation requests may not be accepted.
Refund Eligibility
Refunds are applicable only in cases of:
- Damaged product
- Defective product
- Incorrect item delivered
Customers must notify us within 48 hours of delivery with proof of the issue.
Refund Processing
Approved refunds will be processed within 7-10 business days to the original payment method.
Non-Refundable Situations
Refunds will not be applicable for:
Used or altered products
Improper handling or installation
Physical damage caused after delivery